Can I ship to multiple addresses? – Yes, you can ship to multiple addresses. When adding items to your shopping bag, be sure to click on the Ship to Multiple Addresses check box. You can also specify multiple addresses when you are checking out.
How do I cancel an order? – If you would like to cancel your order, simply call us at (800) 221-4442 or email your name, address, phone number, and order number to firstname.lastname@example.org. You should make this call within 24 hours of placing your order -- to make sure that we haven't already processed and shipped the order. If the order has already shipped from our factory, we cannot recall or cancel the order.
Do you charge sales tax? – By law, we must charge sales tax on shipments inside the state of Texas.
Can I place my order now and ship at a later date? – If you want to place your order to ship on later dates, use the special instructions box to let us know. If you are unsure, you can always call us and let us know to ship your order on a later date (though you have to call us within 12 hours of placing the order, or we might already have it packed and ready to go!).
What forms of payment do you accept? – We accept the following methods of payment for online orders: American Express, Visa, MasterCard, and Discover.
While placing web orders are cookies required? – Yes, cookies are required. If you turn off cookies or refuse them, you will not be able to make a purchase from the Site, nor will we be able to recognize you as a registered user to allow you access your account information. To enable or disable cookies on your browser, please consult your browser documentation or contact your software provider.
What if I do not receive my order confirmation by email? – If your order was successfully entered then you should receive an email confirmation of your order within a few minutes of finalizing the order. Contact us at (800) 221-4442 if you do not receive an email confirmation and we will be happy to search for your online order. You will also receive a Shipping Notice via email once your order ships from our factory.
How can I receive catalogs? – If you would like to receive our catalogs, please call us at (800) 221-4442 or email us with your complete name and mailing address to email@example.com.
What is the shelf life of your products? – Avoid direct sunlight on all products. The shelf life of our products is listed below:
|Susie's Frozen Pecan Toffee®
||1 year (frozen)
3 mo (refrigerated)
|Praline Pecan Crunch
|Key Lime Cookies
|Chocolate River Rocks
|Key Lime Pretzels
How should I store my chocolates? – To experience the rich luscious taste that comes from Susie's chocolates, we recommend chocolates be stored (and enjoyed) at room temperature (between 62ºF to 72ºF). For best results, you should store your Frozen Pecan Toffee in your freezer -- and serve it straight from the freezer! If you like, you can refridgerate Susie's chocolates. Just be sure that you allow the chocolates to return to room temperature before you eat them. We recommend that you enjoy Susie's chocolates within 14 to 30 days of purchase (even if refridgerated).
Information Security Statement
Our Commitment to Privacy
Susie’s South Forty Confections takes every precaution to protect information you send to us over the Internet. When you submit sensitive information via the website, we protect your information both online and offline. We will not share, sell, or rent this information to others. The information gathered is strictly for use by Susie’s South Forty Confections, Inc.
The Information We Gather
This notice applies to all information collected or submitted on the susiessouthforty.com website. The types of information that we may collect include:
- Name (both your names and your giftee’s names)
- Address (including shipping addresses for your giftees)
- Phone Number (including phone numbers for your giftees)
- Other Contact Information (including alternate phone numbers and fax numbers)
- Financial Information (including credit card information)
The Way We Use Information
Our primary use of the information you provide us is for billing purposes and to fill your orders. We will use email addresses (and other contact information) for our correspondence with you (as necessary). We will never share, sell, or rent this information to others.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of all gathered information, we have put into place appropriate physical, electronic, and managerial procedures to safeguard and secure all information collected from you.
Our Commitment to Children’s Privacy
Protecting children’s privacy is important to us. Our website is a general audience website. We do not collect or maintain information from those we actually know are under the age of 13. We also do not email correspondence to anyone who tells us that they are under the age of 13.
How to Contact Us
Should you have other questions or concerns about these privacy policies, please call us at (800) 221-4442 or send us an email at firstname.lastname@example.org.